Overall Job Description
Sales are the lifeblood of any retail business, but there are a lot of sales support functions that must be performed in order for there to be any sales. The following is a list and brief description of several sales support jobs. Large corporations have many departments that each perform a single task day in and day out. Small businesses such as ourselves must rely on people that can perform a wide variety of tasks. While someone may have a primary job they may also need to know how to do other things to be able to help out when there is a need elsewhere.
Fulfillment, Shipping, & Returns Processing
This job involves processing customer orders, returns, and exchanges. Customers must be contacted via e-mail or telephone to confirm shipping & billing information in some instances.
Skills Needed – Though not difficult, there are many steps in these processes that require a high attention to detail. Accuracy is extremely important. It is also very important to be friendly in dealing with customers.
Product Catalog Management
This job involves using a digital camera to take pictures of items and then using Adobe Photoshop to edit those pictures to be uploaded to the web site. New products are then added to the on-line catalog and placed on the website.
Skills Needed – Editing pictures is a tedious process that requires patience. An attention to detail is important. A basic knowledge of how to use Photoshop or other photo editing software is helpful.
Receiving & Stocking
This job involves getting products ready to sell. As merchandise arrives it must be unpacked, tagged, and scanned into inventory. It then must be taken to the appropriate department our stockroom so that it can be sold.
Skills Needed – Though not a difficult job, accuracy is very important. It is necessary to make sure that all inventory is being properly processed. The lifting of some heavy boxes is also required.
Each of the following activities are including in general bookkeeping: Accounts Payable, Accounts Receivable, Returns to Vendors, Receiving Merchandise, Physical Inventory, and Payroll
Skills Needed – A high attention to detail is important. Accuracy is extremely important.
Sales Support Management
The function of the Sales Support Manager is to make sure all of the sales support jobs are filled and everyone if performing those jobs effectively.
How to Apply
Follow this link for an on-line application.