Large corporations have many departments that each perform a single task day in and day out. In a small business every person gets to wear many different hats and do many different things that contribute to the business. The following are some of the most important things that you would do:
In Store Sales
For 50+ years we have attempted to serve the people of Hope and Southwest Arkansas with quality footwear and clothing with excellent customer service. A person’s impression of a retail business is shaped by the person that helps him or her with his purchase on the most recent visits. We seek to hire and retain folks who will leave people with a good impression of our business—mainly through their attitude, but with their product knowledge as well. Being friendly and getting along well with others is of paramount importance in this job.
On-line Customer Service
Our 50+ year tradition in Southwest Arkansas has now extended across the country and around the world. We now have customers from all 50 states and several foreign countries. This means that strong communication skills–both verbal and written are very important. We communicate with our on-line customers by answering phone calls, e-mailing, and on-line chats. Because of this, being comfortable with technology is essential. Also, a good product knowledge of fits and features is something that must be learned. This is especially important with helping customers outside our local area as they are not able to touch and try on the items.
This is an entry-level position with pay increases based on your performance and ability to handle multiple tasks well. Advancement possibilities exist as we are seeking someone that can take over more responsibilities.
Consultations & Makeovers
The most important part of this job is to find the right type of products for your customers. You must be able to educate customers on how to use these products and have the ability to sell them on new products. Following up with your customers regularly via phone or e-mail is essential.
Every month sales & on hand inventory information must be submitted to Estee Lauder & Clinique along with a reorder for basic and new products. A physical inventory is required each month as well.
Several training sessions are provided by Estee Lauder & Clinique each year. Training sessions usually last only one day, but occasionally will require an overnight stay. Training is usually in Shreveport or Little Rock. Rarely a training session is located in Memphis or Dallas.
This job has an hourly pay rate plus commission.
The responsibility of a sales manager is to make sure all sales functions are performing well at all times.